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Tag Archive | "live chat"

Forrester Live Chat Research Supports Social Media’s Relevance

Monday, April 20, 2009

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A recent article explored new new research showing the success of live chat services in improving B2B sales conversions. Meaning that when potential leads were inquiring about a product online and had the option to have a live chat the follow results occurred according to Forrester: 305% ROI from proactive sales chat with a payback period [...]

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