20 LinkedIn Tips for B2B Social Media Success

B2B marketers are looking for ways to improve their social media marketing results, and one of the platforms that helps with that is LinkedIn. Many B2B companies have seen success on the professional social network by getting employees to represent the company in addition to their own experiences, managing company pages and even running industry groups.

Below are 20 tips that will help with many aspects of LinkedIn, both personal and for your company. Each one of the tips has a link to the original source, so many more tips can be found by clicking through and reading more. If you have other great tips for B2B companies, please share them in the comments below.

Personal Profiles

1. Use a professional-looking photo that is tight and well-lit with limited background distractions. (Source)

2. Customize your website listings. (Source)

3. Use LinkedIn to follow up after other communications. (Source)

4. Teach LinkedIn strategy and tactics to your employees. (Source)

5. Endorse others first and endorse fairly. (Source)

Company Pages

6. Choose keywords in your company description that your potential customers might look for. (Source)

7. Target your posts by Industry or Location. (Source)

8. Build followers for your LinkedIn company page. (Source)

9. Amplify through your network. (Source)

10. Monitor and focus your efforts. (Source)

Networking

11. Use “Tags” to categorize your connections. (Source)

12. When you think it could benefit your business, ask your contacts for introductions to their contacts. (Source)

13. Understand the psychological needs of people on LinkedIn when connecting with them. (Source)

Groups

14. Have sales reps join industry and local LinkedIn Groups. (Source)

15. The best groups have discussion topics that do not always begin with blog article links. (Source)

16. Send messages to a large number of people for free. (Source)

Lead Generation

17. Target searches for keywords you’ve identified as central to your business. (Source)

18. Create free banners on your products/services page. (Source)

LinkedIn Advertising

19. Each element must attract the audience you’re targeting and inspire people to click on the ad. (Source)

20. Create a special landing page just for LinkedIn ads. (Source)

What are some things you have done to grow your B2B network or expand your company’s presence on LinkedIn?

SAP Brands B2B Social Media Profiles as Part of Global Campaign

Earlier this year B2B company SAP launched their “Run Like Never Before” campaign with television, print, digital and mobile ads in the U.S., Brazil and Germany, according to this press release. There is no lesson in the fact that the enterprise software company launched an ad campaign, but it is instructive to look at how they supported it with social media.

Social media profiles of B2B companies frequently use default backgrounds or designs, and this campaign shows how SAP leveraged all the options available to further promote their campaign message through its graphic look. Another thing that B2B companies don’t often do is dedicate resources to building and promoting their brand image. It is usually their products, services and generally company culture and attitude that creates a sense of brand for their customers and prospects. Using some of these ideas below, with the necessary resources of course, you can start to build some of that brand image.

YouTube


SAP produced a television commercial as a core part of the campaign and shared it on YouTube. There’s nothing new or magical here, but B2B companies produce videos all the time, and forget to share them on their YouTube profiles. It’s a way to get an additional audience for videos that you are making anyway. In SAP’s case both the video and the video description have links to drive traffic to the campaign landing page.

Twitter


SAP updated their Twitter background with images from the campaign. If your B2B company has the resources to develop a compelling look and feel for your company, make sure to extend that to your Twitter background. SAP was also able to leverage Twitter’s enhanced profile pages. This is currently only available to select Twitter accounts (advertisers), but if it rolls out broadly, your should take advantage of it for your B2B company. SAP added an extra banner (835 x 90 pixels) at the top of their Twitter stream and pin a single tweet at the top as part of their enhanced profile. They wisely choose a tweet that contains the Run campaign video. This promoted tweet is always shown in the expanded mode, so the embedded media (photo or video) is always visible.

Facebook


SAP updated their Facebook Timeline cover photo with a graphic image from the campaign. This makes a big statement about what message they want to convey to visitors. B2B companies should think of the cover photo as their first impression on Facebook. Most people will come to your Facebook Page one time, and if they like what they see, they will like the Page. Future updates are seen in their newsfeed. And that is more likely if you can get some engagement with them, as Facebook’s algorithm determines what shows in fans’ newsfeed.



When you update your cover photo, it shows as an activity in your Timeline. You will notice that SAP added some descriptive text and a link to the landing page with this photo. This also means that whenever anyone clicks on the photo they will see this description and link. This update can be pinned to the top, which SAP did not do, so that visitors to the page can learn more about the campaign and have the opportunity to click the link.

Linkedin


SAP also extended the look of the campaign to their LinkedIn product page, which lets you create free banners (640 x 220 pixels) that can link to a landing page. This follows the theme of all these profiles we’ve been looking at. Create a compelling graphical look, brand your social profiles with that look and send people to a landing page for more information.

Google+


By adding a cover photo to their Google+ page, SAP tied this additional social network to their campaign. Thanks for the heads-up on this one Bill.

Slideshare


Customize Slideshare when you pay for the pro edition. It also includes private uploads, lead capture and video uploads. SAP made it look like their other social profiles, so when people download their presentations, they saw the message again. Kevin added this one below, so I moved it into the post.

Landing Page


And that brings us to the landing page, which SAP has made consistent with the rest of the campaign. The most important thing they did was embed a tag in all the links that drove here from their social profiles that identified that traffic as coming from social. This lets them track the success of their social activity against other activities. If you want a little more background on the SAP Run Like Never Before campaign, here’s a post by SAP marketer Michael Brenner.

This example was meant to inspire you to raise the level of your social media marketing and learn some simple things to do to create a larger branding impression, even if you are not supporting a global marketing campaign. Let us know you thoughts, inspirations, other examples and how you have implemented any of these ideas in a campaign oriented manner.

Facebook and Pinterest Lead Top B2B Social Media Posts in 2012

It is halfway through 2012 and it is always interesting to see what B2B social media posts generated the most interest from our readers. This list was compiled based on page views in Google Analytics.

It is no real surprise that the top posts relate to Facebook’s Timeline, current statistics, Pinterest, LinkedIn, generating leads and measurement. These are things that are most on B2B marketers’ minds. It is also notable that 9 of the 10 posts feature a number in the headline. In both of these cases, content and numbered headlines, this may be more about what we write about and how we structure posts, than about popularity of certain kinds of posts.

If you missed any of these posts, this is a great chance to read them and share them. Are there any other posts that resonated with you that would be in your top ten? Let us know in the comments below.

1. 10 of the Best B2B Facebook Timeline Cover Photos

2. 12 Revealing Stats About B2B Social Media Marketing

3. 5 Ways B2B Companies Can Use Facebook Timeline

4. 4 Reasons For B2B Marketers To Explore Pinterest

5. 5 Ridiculous B2B Social Media Marketing Myths

6. 4 Ways to Use Storytelling for B2B Social Media

7. 5 Ways to Generate Leads from a LinkedIn B2B Company Page

8. 12 Compelling B2B Social Media Slideshare Presentations

9. Generate More Leads with B2B Social Media [Infographic]

10. 5 Ways to Measure Results of B2B Social Media

Photo: Flickr

B2B Companies Can Target LinkedIn Updates

LinkedIn now lets companies target their status updates by a variety of factors. One of the tactics I mentioned in a post about B2B companies generating leads on LinkedIn was to use status updates to share content with your LinkedIn followers. If you have various lines of business, you can now focus those updates to the right people. If you have content created for certain industries, functions or seniority, LinkedIn updates can be directed to those who are in those segments. And remember, only company page admins can post company status updates.

The first thing to note is that if you want to start segmenting your updates, you need to grow your LinkedIn followers. Some easy ways are to cross-promote on your other social channels, add a follow company button on your website or blog, and you can even write a blog post that you are segmenting LinkedIn status updates for improved relevancy.

When posting a status update, the default is to send it to all followers. Click the drop down to change to targeted audience, which brings up the targeted window seen below.

Company Size

In the targeted window, notice you can remove employees from your company updates in the lower right (indicated by the red arrow). While there may be good reasons to do this, sharing updates with your employees give them content to share with their own networks on LinkedIn.

Each of the five segmenting characteristics has their own tab to make your choices. As you click your selections, LinkedIn will show you how many followers this update will go to. As you work your way through the segments, this number will go down, but it will be more relevant to the people who see it.

Industry

Do you have a message for a particular industry? Are your salespeople aligned by verticals? Use these targeted industry selections to support their work in the verticals. Create a vertically focused ebook and share it this way. This can help you better understand your vertical audiences on LinkedIn.

Function

Do different functions in an organization use your product or service differently? Do they have a different evaluation process for purchase? Can you clearly communicate that message? If so, you can talk to them differently now on LinkedIn too.

Seniority

We have different conversations with managers, directors, VP and C-suite executives. Do you know where they are in your decision process? Do you know what ideas, benefits, metrics have convinced them of your value. What does an ebook for a CMO look like? Share it on LinkedIn with just those C-levels.

Geography

This segmentation can can very granular, down to the metro region within states. Unless you have a local product or service, be careful about targeting this one too tightly. You are probably better off staying broader with regions like North America or Europe, or even countries.

Does this kind of targeting and segmentation make sense for your B2B company on LinkedIn?

5 Ways to Generate Leads from a LinkedIn B2B Company Page

Many B2B companies have been successful at generating leads from LinkedIn, but there are features of a company page that B2B marketers are just not aware of. Most B2B companies have company pages on LinkedIn where they include a keyword-stuffed paragraph or two of marketing-speak. It also shows the employees who work at the company. This is the most basic option for LinkedIn.

1. Products and Services

The first thing that you need to do is enable the Products and Services function of the company page and begin adding products and services. This is where the action happens on the company page. Recommendations aren’t given for companies. They are given for products. Several of the follow lead generating suggestions are based on areas in the product and services tab. Note that you can be flexible with the definition of what a product is. If you have a compelling ebook that is appropriate for a LinkedIn audience, add that as a product. You can direct visitors to a download page with a lead form to receive the ebook.

2. Free Banners

Want to test some new creative ideas? Want to test some landing pages? LinkedIn gives you three free banner ads at the top of the products and services page. Create images that are 640×220 pixels, upload them to your page and add a unique URL, preferably to a landing page, and you have free ads. All you need to do now is make sure you are directing traffic to your LinkedIn products and services page.

3. Personal Contacts

Prospects don’t always like filling out contact forms because they never know who is going to contact them, but what if you could show them real people, with pictures and everything, that they could connect to for more information. This personalization of contact can be set by product, so consider adding people who have a high enough profile in your business or who have a title that makes sense for the contact. This can be viewed by some prospects as a purely “for more information” request about the product or service, so product managers can be a good fit, but these are leads. Clicking on this link is someone raising their hand and expressing interest.

4. Video with Call to Action

Each product and service entry has a space to link to a YouTube video, which appears embedded on the page. Video is another way to tell the story of your products. There are many ways to include calls-to-action in a YouTube video, which should be considered for the ones on your LinkedIn page. Everything you do on this page should provide enough information for prospects to decide that your products and services should be in the consideration phase of their buying process. You need to make it easy for them to take the next step and become a lead.

5. Status Updates

Companies can share status updates with those following the company. This is different than sharing information on your personal profile. You should have a content plan for sharing on your company profile. Share a mix of third party articles, company blog posts, links to ebooks and webinars, employee information and other content appropriate for your LinkedIn audience. Cross promote LinkedIn groups and events to continue to build your audience across LinkedIn. The main thing to do for lead gen is to make sure you are providing compelling offers with calls-to-action so prospects can become leads for your B2B company.

Have you taken advantage of all the lead gen levers that LinkedIn offers on your B2B company page?

5 B2B Social Media Questions to Ask about LinkedIn Answers

B2B companies have been successful growing their business and driving leads from LinkedIn, and many still continue to wonder how they do this. It is usually through a combination of optimized profiles, company updates and providing value in Groups. Another component of their success is the mastery of the LinkedIn Answers feature. Let’s look at ways to gather information, demonstrate expertise and build connections by providing value with this function of LinkedIn.

1. How Do I Ask a Question?

The Answers landing page has a box to ask your question. LinkedIn will walk you through the process of asking the question, adding more details and even properly categorizing the question. They also provide some helpful hints about the kinds of questions that receive the most answers. Those are ones that are seeking knowledge, based on answerers expertise. Don’t ask for introductions to people or other ways to connect to others. This is a way to find answers from people beyond your network.

2. How Do I Answer a Question?

The Answers landing page displays new questions from your network. It is always a good idea to start by answering questions from people you know. There is less risk in putting yourself out there. Make sure you are providing value to person asking the question. If you are answering a question that relates specifically to your product or service, provide a supporting link to your answer. This could be to a blog post, product page, or even a third-party review or article about your product. You can also browse the categories to find questions to answer. Remember to only answer questions based on your own experience and knowledge. If someone in your B2B company is a better source for the answer, someone like a subject matter expert, refer the question to them to answer. Note that you can subscribe (via RSS) to all the questions in a category, but you cannot do a similar thing based on keywords.

3. How Do I Become an Expert?

People who answers lots of questions can become experts. The person asking the question has the opportunity to choose the best answer. If your answer is chosen, that affects your expertise score. There is a leaderboard of experts showing who has answered the most questions this week. It also shows what categories they are experts in. As you start answering questions, you will gain more awareness among those looking for answers. Providing valuable expertise leads people back to you when they need what you have to offer.

4. Are There Any Limits?

  • You can ask up to 10 questions a month
  • Questions can be up to 256 characters long, and you can provide a maximum of 1,996 characters of additional detail
  • You can answer up to 50 questions in a 24 hour period
  • Answers can be up to 4,000 characters long

5. What Do I Do if Nobody Answers My Question?

If nobody asks your question, and it is information that you need, you have three options. The first is to close the question and re-ask it in a different manner, using different keywords to attract other people to answer it. If the question is sound and you don’t feel the need to revise it, you can direct the question to specific people in your network. If you are not connected to someone who you think can answer the question, you can reach out to someone, and let them know that you are interested in their expertise on a question you asked. The final thing you can do is share the question outside of LinkedIn. Each question has a unique URL, which means you can ask the same question to your Twitter followers, and have them respond on LinkedIn.

How have you used LinkedIn Answers for your B2B company?

6 Ways to Improve SEO with B2B Social Media

As search algorithms continue to change, and give more value to social search, it is more important than even for B2B companies to create an integrated approach to social media to improve their SEO, or search engine optimization. SEO is based on two different types of factors, on-page, which you control and off-page, which you don’t control. But using social media can help the social signals that search engines now use as part of how they serve up their search results.

B2B marketers should be looking to expand the reach of their social media efforts to drive more traffic back to their websites (and their calls-to-action). If you are unclear about the importance of social search, look no further than Google Plus. Google created a social network so they could get a better picture of our social connections and tap into them to provide better search results.

6 Ways to Improve SEO with B2B Social Media

1. Create a Unified Keyword Strategy
The idea of keywords starts with search. Google built its ad business on the back of its search results. Whether you are doing pay-per-click (PPC) advertising or just trying to optimize your search results, start with Google’s Keyword Tool to develop your list of keywords. If these are the words your customers and prospects use when they are searching for you, make sure you use these same terms in your social media activities. These keywords should included in blog posts, especially their titles, as well as within posts on social networks. The more often your posts are found, the more often they can be shared.
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2. Make Your B2B Blog As Social As Possible
Once you blog posts draw traffic, you want to do all you can to encourage sharing of posts. Many B2B companies focus on building a community on their blog through comments, but you are better off building a bigger community off the blog. With this in mind, rather than ask questions to encourage readers to leave comments, ask them to share the post instead. You also want to make sure the blog has sharing buttons in logical places. In the case of this post, not only is the main post shareable, but each of the six ways are shareable with its own Tweet button. Use those buttons to share a couple of these points in additional to the main post.
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3. Encourage Employee Sharing of Content
One of the easiest sources of sharing is your own workforce. Encourage employees to share blog posts and other content by making it easy for them to share. Provide a pre-written tweet that you email out to employees, or even share on internal network like Chatter. There are even tools like GaggleAMP to make employee sharing even easier. You can cue up the posts for employees and they can just send them with the push of a button.
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4. Leverage Your LinkedIn Network
Just like you want to encourage your employees to share your great blog posts and ebooks, you want to share it with your LinkedIn network. You can post it to your personal status update, your company status update and in any relevant groups. Since you are looking for SEO benefit, consider asking people to share it with their own networks for greater reach and greater sharing. Depending on the type of content, you might want to pick 5-10 of your contacts and ask them to blog about it. This will create some links back to your site.
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5. Properly Name Your Social Media Profiles
Sometimes B2B companies try to get too clever and create a Twitter account or a Facebook profile with their descriptive keywords, rather than their company name. This upsets the balance in the universe. Common best practices are to name your profiles with the company name and use keywords in your profile bios and updates. This architecture of social media keeps the balance in place and shows that the profile is from a real company, rather than someone trying to spam search results by keyword stuffing profiles. You can develop trust by following these guidelines so people with share your content.
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6. Write Compelling Social Media Posts for Readers, Not Spiders
The most important thing to remember about using social media to improve SEO for your B2B company is that you need to write for your readers. Not the spiders crawling the web for the search engines. If you are trying to network engineers, you will naturally write about things that interest them and may cause them to consider purchasing your products. You need to use keywords so they will find your content, but you need to create great content that can be read by humans so they will value it and share it.
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If you have any thoughts, please add them down below, but we would really rather you share this post on all your social networks. Feel free to print it out and put on the fridge in the breakroom, as well as the one at home. (I’m just following #2 above)

Photo credit: Flickr

5 Power Tips for B2B Company LinkedIn Profiles

In the B2B space, LinkedIn may be the best social media site to take stock in. Recently while gathering some data for my company’s website, I was surprised to see how many website conversions viewed our LinkedIn profile. Of course Twitter and Facebook are great for awareness, getting traffic to your site and generally for getting people to like your B2B company, but LinkedIn still seems to take the cake for decision makers and actual purchasers.

So as we come into a new year, take a few minutes to spruce up your business LinkedIn profile so when people come to check your company out, they get the best impression.

1. Remove any employees who don’t work with you
Recently LinkedIn added this feature to Company Page Admins. From your company’s Overview page you can see a list of all current employees. Review this list and make sure it is accurate. If someone has mislabeled themselves or no longer works at your company, go to their personal profile and hover over the warning triangle. The Company Page Admin can now remove them from the company listings.

2. Refresh your company LinkedIn information
Take a few minutes to update your Company Description, Company Specialties, Blog or any other information in these form fields. LinkedIn and search engines get along very well. The more content you have here, the more opportunities you have for showing up in search results for the services you offer (LinkedIn searches and on search engines).

3. Start using status updates
Like most other social networks, LinkedIn has recently added status updates to personal and Company LinkedIn pages. Each time you update your status, anyone who is subscribed to your updates will see it in their newsfeed. Add value to their experience of following you by sharing links and information here. Offer relevant information about your business or industry and show that you are on top of what is happening in your area of expertise.

4. Add your most popular products or services
Under Services, add a few of your most popular services and encourage your network to recommend them. Instead of adding every product or service you have, try only adding the most popular.

5. Make a note to update your profile again
After this quick clean-up, pick a date on your calendar a few months down the road to update it again. Keep your content as fresh and up to date as possible.

LinkedIn’s company pages are slowly adding more functionality but in our busy days we may forget about one of our most qualifying online presences. Keep your company profile page updated so when your next customers are doing their due diligence, you are making sure your business is being accurately portrayed.

What are some other tips for keeping your B2B company LinkedIn profile fresh and up to date?

Use LinkedIn Group Statistics for B2B Social Media Success

LinkedIn added statistics to their groups, and these are visibile to everyone, whether they are a member of the group or not. These are promoted as a way for people to know what the makeup or activity is of a group before joining, but B2B marketers running groups can now track relevant data related to their groups. LinkedIn is focused on visually presenting these statistics rather than making the data available so you will need to manually track your data by entering it into a spreadsheet.

6 Data Points to Track In LinkedIn Group Statistics

Tracking each one of these metrics will give you a clearer picture of your group and will make you a better community manager of the group. They are not definitive measures of success but they can help you refine your messaging to the group and find more of the right kinds of people to join. If your goal with social media is to generate leads, and LinkedIn is part of that, a well-run group with lots of relevant discussions by your target audience can result in an increase in leads.

1. Member Growth
This one is the most obvious, and you have always known how many members are in your group. As you work to expand the reach of your content, it is worth growing relevant members of your group. While groups grow organically, use your other social media profiles to promote and grow your LinkedIn group.

2. Number of Discussions
As the manager of a group, you should start at least one discussion per day. In active groups members also begin their own discussions. Tracking this shows how comfortable other members are within the group. As your group grows and the number of discussions increases, you can add a quality measure to this by viewing what kinds of discussions are started. Is it just a blog post link or is there additional insight added?

3. Number of Comments
This is driven by the number of discussions and the quality of them. Make sure your discussions are generating comments by asking engaging questions and even sharing discussions with certain members of the group. These can also be broken down by discussion and added the quality measure mentioned above.

4. Percent of Senior Titles
These next three statistics are harder to track because they are percentages, and LinkedIn doesn’t provide the underlying numbers. If your group is large, these percentages don’t change much. Track this to better understand the group, rather than trying to increase the number of senior members. Knowing where someone is in the decision making process can be more important than having all decision makers. A group of recommenders can take the time to understand where your product or service fits into the larger picture of the organization and how it compares to your competitors.

5. Percent of Functions
Tracking this and how it changes can show you if your group is attracting the right people. If the make-up of your group doesn’t match your target audience, change the content and focus of the group and consider a LinkedIn advertising campaign promoting the group to the correct individuals.

6. Percent in Top Locations
It is good to understand where your group members are located because you can connect this to regional events or a regional focus of your business. This may not change much, but by tracking it on a regular basis it will remind you address the regional nature of your group.

Do you have other takeaways from the LinkedIn statistics? How will you use them to better manage your group?

Approach Your B2B Social Media Strategy from Many Sides

Many B2B marketers approach their social media programs from a tactic entry point. There is pressure to get started. Sometimes that pressure is from above. Sometimes it’s from below. There can even be pressure from the industry and competitors. This is why so many blog posts about social media focus on the tactics. They answer “how to” questions. They help solve marketers’ biggest challenges. And the small ones too.

Social media succeeds for B2B companies when it starts from a strategic level where goals and metrics are tied to higher level business objectives. I feel like I say this all the time. Not just here on this site, but in my day job, in presentations and in our book. But it is still worth reminding marketers of this. The following articles all get you thinking about higher level strategies that you need to put in place. Even the LinkedIn article about new demographic data available in the platform, which seems very tactical, should make you think about your target audience and how to reach them. Those are strategic thoughts, or at least they should be.

Have you seen any other posts recently that have inspired your strategy approach? Share them in the comments below.

The Evolution of B2B Marketing: Why Generating Leads Isn’t Enough Anymore
from MarketingProfs
If you’re like most B2B marketers, you diligently plan and execute campaigns to drive new opportunities and, ultimately, increase revenue. But unless you’re ready to rethink marketing’s role, you may be throwing precious budget dollars out the window and missing opportunities to drive real customer value.
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Social, Content & Selling – a Chief Revenue Officer’s take
from Inside Sales Experts Blog
I recently participated in a conversation over at Focus.com: How can you create a culture where your employees feel comfortable creating content? The idea being, that the creation of content is now an organizational responsibility as opposed to just being Marketing’s. At one point in the dialogue, I was sick of hearing what all the pundits think (myself included) so I threw down the glove and asked a Sales Exec to chime in. Well, Alex Shootman the Chief Revenue Officer of Eloqua did.
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Lessons from a B2B Summit Coach: Five Steps to Cut through the Noise, Turn off the Hype and Create a B2B Social Media Program that Works
from B2B Lead Roundtable Blog
I am further convinced social media is one of the most challenging channels for B2B marketers to manage. It’s so unpredictable, yet there’s so much pressure surrounding it – everyone feels like they need to be on every social media channel or else. And there’s so many people claiming to be social media experts, but don’t just blindly follow their advice. You see, I don’t believe anyone can be a true social media guru because there are constantly new ideas, platforms and methodologies.
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ZMOT, and what it means to B2B marketers
from Velocity B2B Marketing Blog
What is Zero Moment of Truth and what do buyers do during ZMOT?
They google, of course. They learn about their choices online, read reviews, watch videos, etc., etc., etc. To big brands like Proctor & Gamble, Coca-Cola and General Electric, the new mental model defined by ZMOT has attracted a tremendous amount of attention. Research undertaken by Shopper Science indicated that ZMOT was even more influential on purchases than the original stimulus that starts a purchase decision, and the first moment of truth. Arguably, ZMOT carries more importance for B2B markets than it does for B2C markets, as the larger the purchase the more time for pre-purchase research.
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LinkedIn Becomes More Relevant for B2B Communicators
from B2B Voices
LinkedIn continues to be enhance its platform for B2B communicators. Last month the company announced that companies could stream news and information from its corporate page. That was a small change and a much needed addition. But a much bigger change has just happened.
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